RETURNS AND EXCHANGES
How do I make a return or exchange?
Returns and exchanges are accepted on merchandise within 15 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. PLEASE NOTE: Shipping and handling charges are non-refundable. Ankasa.com does not assume return shipping costs. Packages that arrive COD will be denied. Items designated as FINAL SALE are not returnable. To process a return, follow the steps below for receiving your RMA.
RECEIVING YOUR RMA
If you wish to return an item, a Returns Merchandise Authorization (RMA) number should be requested online within 7 days of receiving your order. A RMA should be requested as follows:
If you used an account with Ankasa.com to place your order:
1. Sign into your account and under Order History, select return on the order containing the items you would like to return. This option will only be available if your order is eligible for a return (see above).
3. Select the quantity of items for each product you would like to return and click 'view and confirm'.
4. Choose the reason why you want send your item(s) back. If an item is faulty, please provide details why.
5. Check the box to agree with our Return Policy and click 'confirm'. You will then receive an email containing your RMA number which is valid for seven days.v 6. To view the status of your return or to cancel it, click 'return history' from the menu on the left.
If you placed your order as a guest:
1. Go to ankasa.com/returns/orders and enter your order number and email.
2. Click 'return' to return items from your order. NoteL: this option will only be available if your order is eligible for a return (see above).
3. Select the quantity of items for each product you would like to return and click 'view and confirm'.
4. Choose the reason why you want send your item(s) back. If an item is faulty, please provide details why.
5. Check the box to agree with our Return Policy and click 'confirm'. You will then receive an email containing your RMA number which is valid for seven days.
6. To view the status of your return or to cancel it, go to ankasa.com/returns and enter your RMA number and email.
If you used an account with Ankasa.com to place your order:
1. Sign into your account and under Order History, select return on the order containing the items you would like to return. This option will only be available if your order is eligible for a return (see above).
3. Select the quantity of items for each product you would like to return and click 'view and confirm'.
4. Choose the reason why you want send your item(s) back. If an item is faulty, please provide details why.
5. Check the box to agree with our Return Policy and click 'confirm'. You will then receive an email containing your RMA number which is valid for seven days.v 6. To view the status of your return or to cancel it, click 'return history' from the menu on the left.
If you placed your order as a guest:
1. Go to ankasa.com/returns/orders and enter your order number and email.
2. Click 'return' to return items from your order. NoteL: this option will only be available if your order is eligible for a return (see above).
3. Select the quantity of items for each product you would like to return and click 'view and confirm'.
4. Choose the reason why you want send your item(s) back. If an item is faulty, please provide details why.
5. Check the box to agree with our Return Policy and click 'confirm'. You will then receive an email containing your RMA number which is valid for seven days.
6. To view the status of your return or to cancel it, go to ankasa.com/returns and enter your RMA number and email.
Complete and enclose the return/exchange form included with your shipment and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from outer package. We suggest selecting an insured shipping method. This will provide you recourse should something happen to your package in transit. Ankasa.com cannot accept responsibility for packages we do not ship ourselves. Please keep the tracking details for your records.
Where do I send my return or exchange?
Please send your return or exchange to:
Ankasa
225 West 39th Street, 4th Floor
New York, NY 10018
USA
Ankasa
225 West 39th Street, 4th Floor
New York, NY 10018
USA
When will my credit card be refunded?
Once your package has been received at Ankasa.com, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Ankasa.com.
Questions? Call us Monday-Friday 9a.m. to 6 p.m. EST at 212.575.1994 x0 and we'll be happy to assist.